Electronics & Appliance Service
Phone, computer, appliance repair
Features built for you
Device serial/IMEI tracking, customer approval status, SMS notifications and warranty control — a transparent service workflow.
- Device IMEI/SN tracking
- Awaiting approval status
- Warranty control
- Customer SMS updates
In technical service the most expensive mistake is losing track of where a device is. The customer calls, asks “what stage is it at?” and nobody has a clean answer. Here every device enters through an intake ticket; the fault note, diagnosis fee and status chain live on one screen.
Terminology follows the trade: your job record is a “Service Ticket”, your staff a “Technician”, the customer’s asset a “Device”. This setup opens 73 screens and 19 ready reports.
Devices are tracked by serial number, warranty status is checked, and interim states such as “Awaiting Approval” are pushed to the customer by SMS. Messages leave from the business’s own messaging account, so the sender name is your business name.
Frequently asked questions
- Can the customer see what stage the device is at?
- A short message goes out on every status change. A signed link can also be sent for handover and approval.
- Is warranty tracked?
- Yes. Warranty status is held on the service ticket and pricing follows it.
- Are spare parts in the same system?
- Yes. Parts stock, suppliers and purchase orders sit in the same app; parts added to a ticket leave stock.
Related industries
Browse setups close to yours — each ships with its own terminology and screens.